To be considered for this position, a cover letter is required and should be attached as the first page with your resume. Please describe your background and qualifications and why you believe you would be a good fit for this position.

The Administrative Manager Senior of the Sleep Laboratory Ambulatory Care Units (ACUs) has an administrative reporting line to the Administrative Director of the University of Michigan Medical Group (UMMG) and has a clinical partnership with and clinical oversight from the Medical Director and Nurse Supervisor for overall performance and management of the Sleep Laboratory ACUs presently located at Med Inn, KMS, Brighton Center for Specialty Care, and Domino’s Farms.

This position has dedicated effort to provide administrative leadership and operations management to each Sleep Laboratory ACU.  Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine.

1. Care Delivery
   • Implementation of clinical care model, guidelines and standards of care at ACU level
   • Identification of non-provider staff complement at the ACU
   • Review visit/productivity data to identify potential revisions to the staffing model
   • Oversee and regularly analyze laboratory workflow optimization including bed and room utilization, sleep technologist workflow, staff interface with providers, and regulatory management activity
   • Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations
2. ACU Operations
   • Supervision and direction given to operational, administrative and clinical/technical staff, and engagement in their professional development
   • Oversees the day-to-day operations of the Sleep Laboratory ACUs
   • Ensures regulatory compliance with CMS, TJC, AASM, and other regulatory agencies as applicable
   • Leads onboarding of new staff into the ACU
   • Handles hiring/discipline and firing of clinical support and admin staff in their respective ACUs
   • Evaluates laboratory support and admin staff in collaboration with the triad leadership team
   • Facilitates staff position management, recruitment, and timekeeping needs for each ACU 
   • Provides feedback on operational issues involving providers in the ACU
   • Manages routine laboratory operations (e.g., patient follow-ups, billing, charge reconciliation, etc.)
   • Provides feedback/supervision/support/performance evaluation of assigned ACU staff, including but not limited to oversight of Polysomnography Technologist (RPSGT) documentation, credentials, registry, training and career development plans; partners with faculty and RPSGT leaders to develop and coordinate a training program that facilitates RPSGT staff registry
   • Develop and oversee efforts to recognize and incentivize staff excellence
   • Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations
   • Monitor and work to maximize sleep lab technical staff engagement and professional satisfaction
3. Collaboration with Centralized Support Services
   • Collaborate with IT for required support services at the ACU level
   • Works regularly with support services functions to ensure operational goals are met
4. Space Management
   • Monitor and allocate space utilization within the ACUs
   • Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment, responsible for capital request submissions
5. Patient Care
   • Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation
   • Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements
   • Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)

• Collaborate with the Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-up
• Collaborate with the Medical Director to establish and enforce ACU on-boarding policies as needed (e.g., ensure adequacy of resources including rooms, schedule and staff including proper orientation to each lab)

6. Clinical Performance
   • Establish performance goals with ACU in alignment with UMMG goals
   • Resolves clinical and operational problems at the ACU level
7. Operational and Financial Performance
   • Communicate performance metrics regularly to providers, staff and other key stakeholders supporting the laboratories
   • Monitor operational and financial performance metrics at the ACU level
   • In collaboration with triad leadership, establish ACU level financial plan for upcoming year
   • Prepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where needed
   • Assists Triad leadership with decision making around strategic initiatives, attainment of department/unit objectives, strategic service decisions related to internal and external customers and attainment of ACU and UMMG goals  

8. Core Responsibilities
   • Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards and guidelines
   • Evaluates supporting function operations, identifying areas for improvement
   • Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadership
   • Represent UMMG on committees
   • Attend and provide leadership within the ACU Leadership and Site Leadership Meetings
   • Foster collaborative environment by nurturing team-based care in a positive collegial and professional manner
   • Develop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as needed
   • Participate actively and provide data, action planning and other administrative leadership to the weekly and monthly meetings
   • Engage operations oversight role over additional ACUs to support effective service line engagement across the enterprise

• Bachelor’s degree in Management, Business Administration, Healthcare Administration or other relevant program
• Certification by a nationally recognized certification board and holds either the Registered Respiratory Therapist (RRT), Registered Sleep Technologist (RST), Registered Polysomnographic Technologist (RPSGT), or Sleep Disorders Specialist (SDS) credential
• BLS Certification
• 3 to 5 years of progressively responsible operational leadership experience in a healthcare setting, including 1-3 years supervisory experience, preferably in a clinical sleep lab setting
• Demonstrated skill in change management
• Ambulatory operations experience
• Demonstrated ability to envision and develop laboratory operation management tools in support of sleep laboratory leadership and ACU leadership needs.
• Knowledge of and experience implementing strategic principles and operational initiatives
• Demonstrated effective written and oral communication, problem solving skills and customer service approach
• Demonstrated ability to work independently and as a part of a collaborative group with a commitment to building teams and working relationships across all levels of the organization, faculty and staff
• Demonstrated competence in leadership and management
• Demonstrated ability to evaluate and make changes to process, toward continuous quality improvement
• Demonstrated ability to prioritize and complete tasks in a timely manner
• Ability to lead large group meetings in a professional and productive manner
• Expert computer skills
• Proven ability to envision, create and rollout meaningful operational reporting dashboards and tools
• Familiarity with sleep-related software, relevant aspects of the electronic medical record, DME company operation, laboratory quality assurance mechanisms, and cloud-based CPAP company electronic data systems

• Master’s degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experience
• Excellent “people skills” as demonstrated by successful past management of conflict, recruitment, retention, and employee satisfaction
• Demonstrated ability/experience to engage population health strategies in sleep outpatient operations
• Experience with Lean, Michigan Quality Systems
• Familiarity with Michigan Medicine and departmental policies and procedures
• Familiarity with University of Michigan Medical Group and Ambulatory Care Services operating principles and standards

• Experience using Nexus and MiChart/EPIC electronic medical records
• Experience using sleep therapy equipment

1. Performance Evaluation

To be determined, based on identification of the UMMG Administrative Director’s assessment metrics.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

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